GreetMe Support
Need help? Start with the answers below.
Email support@greetme.video. We usually reply within 1–2 business days. If GreetMe can't find members or buttons on Skool, include the "page check" described below.
Getting started
- What you need: Chrome, a Skool group you own or manage, and a HeyGen account with API access, an avatar (your digital twin) and a voice.
- Setup: after installing, the Settings page opens. Paste your HeyGen API key, Avatar ID and Voice ID. Write your script with
{first_name}where the name goes, and make sure your DM message includes{video_link}. Click "Check my HeyGen key", then "Make 1 test video" to try it with your own name. - Try it free first: tick "Use fake videos (no HeyGen, no cost)" and "Practice sends" in Settings. GreetMe types each message and erases it without sending, and nothing is charged.
New here? See the step-by-step setup guide.
Common questions
Where do I find my HeyGen API key, Avatar ID and Voice ID?
In your HeyGen account's API settings, and in your avatar and voice details. The API is billed separately from HeyGen's app plans, so make sure your API wallet has credit.
How much does each video cost?
HeyGen bills your own API wallet per second of video. GreetMe shows a cost estimate before every run. A 15–20 second script keeps costs down. Update the per-second prices in Settings if HeyGen changes them.
GreetMe says "Open your Skool group first."
Open your group (not the Discovery page or a profile) in the current tab while logged in, then reload the page once.
It couldn't find any members.
Click "Go to Members page", then "Find new members" again. If it still fails, Skool may have changed its page. Click "Copy page check (for support)" in GreetMe and email it to support@greetme.video. It contains no member names or personal data, only the page's structure.
"Skool's page changed: couldn't find the Chat button / message box."
Skool updated its layout. Email us the page check (above) and we'll ship a fix.
The run paused.
The reason is shown in the panel. Common ones: the Skool tab was closed (reopen your group and press Resume), HeyGen is out of credit (top up your API wallet, then Resume), your API key is wrong, or Skool showed a warning (wait before resuming and consider a lower daily limit).
A member shows "Failed – check this member's DMs by hand."
GreetMe pressed Send but couldn't confirm it went out. It never retries in this case, so nobody gets a double message. Check that member's DMs and resend by hand if needed.
Will someone get welcomed twice?
No. GreetMe remembers who it has welcomed in each group and skips owners, admins and moderators. To test again with the same members, use "Forget who was welcomed" in Settings.
Does GreetMe have to stay open?
Yes. Keep the Skool tab open while it runs. GreetMe uses that tab to send messages, and the side panel shows progress. You can pause and resume at any time.
How fast does it send?
About one message every 20 seconds, with random variation, plus an optional daily limit. You can change this in Settings under "Send timing".
Is my data safe?
GreetMe has no servers. Your settings, API key and history stay in your browser. Member first names go only to HeyGen to make your videos. See our Privacy Policy.
How do I uninstall or reset?
Remove GreetMe from chrome://extensions. This deletes all its stored data.